LOOKING AHEAD...

Who says an old horse can’t learn new tricks? Godrej, the business house that has been around for over 112 years, is learning them fast... indeed, very fast!

Last year, when we first visited the sprawling 20,000 acre Godrej campus in Mumbai, it looked like a sylvan oasis of tranquility, untouched amidst the bustling madness of Mumbai. However, only few knew that behind this serenity lay a turbulent sea, where this 112-yearold business house was fighting a high tide of calculated metamorphosis.

In fact, it was in 2007 that Adi Godrej and his senior management team realised that the brand pedigree of Godrej was not enough to tackle aggressive rivals and newcomers. The top management of this $2.8 billion conglomerate knew that the time had come to drill into the collective psyche of the 23,000 strong Godrej ‘family’, that it requires change. The ubiquitous result was the corporate logo change in 2008, followed by a slew of other marketing and organisational changes that promised to take brand Godrej to a much wider, urban and younger audience. Nobody is saying whether the slowdown precipitated matters or whether the sweeping brand repositioning is Godrej’s way of preparing itself for the future? Chairman Adi Godrej told this magazine, “Our survey showed that the perception about Godrej products required change. They needed to be connected more with today’s young Indians.” Leading from the front is Tanya Dubash, the 30-year-old daughter of Adi Godrej and Director & President – Marketing at Godrej. Starting from 360-degree advertising to changes in HR strategies, she is using all tactics to bring about a change in the positioning of the brand Godrej. Not only Tanya, even the other three young members of the family (Nisa Godrej, Navroze Godrej & Pirojsha Godrej) are seriously lending a helping hand.

No doubt, with FMCG products contributing most to the group’s profit, Godrej has all reasons to re-structure these cash-cows to maintain a steady flow of revenues in the future. But here’s why market watchers point towards the slowdown as the big catalyst. Though FMCG might be recession proof, Godrej’s other ventures like durables, appliances and furniture, et al (target audience for which are young couples in metros), have perhaps been affected by the slowdown and surely require an image makeover. “We are creating a platform that will enable synergy in distribution and supply chain management for various business,” elaborates Kamal Nandi, VP, Sales & Marketing, Godrej Appliances. After all, the times, they say, are changing... even for the Godrej Group!

Angshuman Paul

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Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

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A 20-year itch?

The recent bbdo and pizza hut split has left many in the global ad-frat bewildered, given that the parting of ways came after 20 long years. But this has not been the first such occurrence and if anything client-agency relations have become more fractious with time. In fact, the last few years have really been harsh on them. While the account of Magnum Ice creams (handled by McCann Erickson) moved to Lowe Lintas, Cornetto (under Heart brand) was shifted to DDB. Similarly, Unilever’s popular deo brand Axe, which was earlier handled by Lowe, finally fell into BBH’s palette. So what is it that makes clients to shop for a step agency? Notably, it’s not always a wrecked relationship between the two (as perceived by many!), instead there are a number of factors that are responsible for this habitude. “Pizza Hut always has had multiple agencies on its board, which include O&M, JWT, et al. So it’s not exactly an account shift,” avers Ajay Jhala, CEO, BBDO India. Moreover, even a change in management at client’s organisation (or even the agency!) can lead to an account movement. As Jhala further adds, “Sometimes a sudden upheaval in the market can also prove to be major reason for the break up between the two”. It’s time that agencies catch up with the clients’ changing needs or else one could see some more break-ups, for sure!

Neha Saraiya

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.

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Biding adieu to the good ol’ Devil!

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It’s been turning many eyes green for more than two decades now. But, the electronics & home appliances maker Onida has finally bid adieu to the Devil. Sriram Krishnamurthy, Vice President, Marketing & Services, Onida, reasons the sad demise...

4Ps B&M: Although Onida wanted to adopt a renewed positioning, but was it really important to drop the Devil considering that it had high recall and was instrumental in the growth of Onida, especially in the television category?
SK: Envy has lost relevance as an emotional driver of durables purchase, which has become a necessity and is no more a luxury. And, consequently the Devil loses its meaning as a representation of Envy. Therefore, we decided to move away from using the Devil as our mascot.

4Ps B&M: From ‘Neighbour’s Envy, Owner’s Pride’ to ‘Tumko Dekha To Yeh Design Aaya,” how has Onida’s communication strategy evolved?
SK: “Neighbour’s Envy” was a breakthrough campaign in the 80s and 90s and it really boosted our share in the television market. Our new campaign, “Tumko Dekha To Yeh Design Aaya” is not just a tagline or a communication strategy, but our intention to make it a reflection of our organisational culture – one of continuous customer-centered innovations.

4Ps B&M: Going forward, what is your advertising and marketing plan?
SK: We intend to re-establish ourselves as a multi-category durables brand with a strong customer-centered promise of thoughtfulness. Towards this, we plan to double our current spending of about Rs.500 million on advertising and promotions outlay to Rs.1 billion in this financial year. The ratio between various media/months is not fixed and will be re-allocated on a dynamic basis.

4Ps B&M: What does your media mix look like?
SK: Our campaign will run extensively over television. Apart from that, we are also devising a comprehensive 360-degree campaign covering all media verticals – radio, cinema, print, outdoor and digital media. We will also launche point-of-sale merchandise.


4Ps B&M: So, Onida is all set on the ‘Promotion’ front. But, what new is happening with the product considering that Onida KY Thunder Series was the last blockbuster product from the stable?
SK: All our four campaign ads – across categories – today reflect strong new innovative product propositions. However, technology is a commodity nowadays and therefore we will need continuous innovativeness to stay ahead in the consumers’ minds.

4Ps B&M: And what’s Onida’s exact positioning?
SK: Our positioning is not based on price but on ‘Thoughtful Innovations’. All Onida products represent exceptional value to customers – great quality at the right price points.

4Ps B&M: Can you elaborate on your retail strategy?
SK: We are currently working through multi-brand retail outlets. We are working on a plan for some exclusive Onida retail outlets so that customers can get to experience the entire Onida product range which is difficult to achieve in multi-brand outlet formats.

Savreen Gadhoke

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Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

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FROM 2-MINUTES TO 25 YEARS…

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...the journey has been quite delicious for a phenomenon that has entangled young and old alike in its twirling noodles, says Savreen Gadhoke

“Mummy bhook lagi hai… Bas beta 2 minute!” The popular jingle coined in 1984 seems as relevant today as it was 25 years back. In fact, it starts resonating in our head once we hear the word – Maggi. But then, the start of this journey wasn’t all that smooth. When Maggi was launched in 1984 (first convenience food to be launched in India), the foremost concern among Nestlé honchos was with regards to the promotion and positioning of this instant noodle product in the Indian market – a category which hitherto had no strong footing on the desi soil and a market that never believed in packaged food. But, charged with the challenge to create a new food habit across age groups, the ‘2-minute’ jingle was composed and well, the rest is history. In fact, it has quietly slipped into the lives of millions of consumers with unique associations and fond memories – a favourite tiffin, a treat for hostelers or delight for the newly weds. Reckoned as a convenience food with ‘Taste bhi, health bhi,’ Maggi has indeed come a long way since its foray.

And in 2009, when Maggi initiated the celebrations to mark the completion of its 25 years in India by launching the “Me & meri Maggi” campaign, there were many who even went nostalgic. The campaign, created and conceptualised by Publicis India, traverses down the memory lane and captures real memories of consumers attached with Maggi. Even the packaging of Maggi carries pictures of commoners showcasing their bond with Maggi, for instance, “Meri hamesha hamesha ka saath Maggi.” The campaign is certainly based on the strength of this unique emotional bond that consumers have developed and continue to associate with Maggi. Says Emmanuel Upputuru (who worked on the commercial), “Indians have grown up having Maggi. Such is its popularity that even elders enjoy it as much as youngster. Through this commercial, we wanted to capture the moments shared by all with Maggi.”

With the insight that today’s young generation is continuously on-the-go and copes with a busy lifestyle, and need products that offer taste, nutrition and convenience, Maggi introduced ‘Maggi Cuppa Mania’ as a trendy ally of the multitasking generation. It also launched – Maggi Bhuna Masala – a ready-made cooking paste of Tomato and Onion (with and without Garlic). Says Shivani Hegde, GM Foods “…We worked closely with the Nestle R&D Centre in Singapore, who have used their technological know-how and our knowledge of culinary art in India to develop an innovative product that does not have any added preservatives and contains low levels of oil.” The launch of this product has further made inroads for Maggi to become an integral part of everyday cooking in India.

Harping over the ‘value for money’ quotient as its core strength, Maggi maintained the price point of Maggi 2-Minute Noodles at Rs.10 and Chotu Maggi at Rs.5 all year round (despite rise in prices of key input materials). In its endeavour to make Maggi Tomato Ketchup affordable to many more families, Maggi also launched Maggi Pichkoo, an easy to handle, squeezable pack of Maggi Ketchup priced at Rs.12.

Today, Maggi stands generic to its category. With continuous innovation and renovation of its product portfolio based on strong consumer insights, Maggi has become an integral part of millions of Indians. But certainly not in 2 minutes, they say!

Ambika Sharma
National Head, Jagran Solutions
“Maggi is like a pal that gives you a comfortable space. It’s a companion in odd hour. And no doubt, it carries a few characteristics of a contemporary mom too. In fact, the category of processed food would have maintained a far distance from consumers had Maggi not existed. I won’t even hesitate to say that millions of Indians can go on a hunger-strike for Maggi.”

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.

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