We value a lot of intricacy!

“People decorate home with all kinds of products like marble, precious metals, crystal, et al. In fact, homes are now becoming more luxurious and the concept of luxury home is getting more and more popular by each day. Further, it’s no more a concept limited to super riches in India as middle and upper middle class are also adopting it quickly. People are now spending more in making their home look beautiful. But, the main idea is that we do a lot of research before, like in the case of Lakshmi we did research for three years on ornaments, colour of sari, et al. For Radha Krishna our Italian guys lived in Vrindavan for almost a year to get the perfect thing. We value a lot of intricacy and when we finally announce the piece it is consulted with the people for whom it matters or from the people who has the knowledge about it. Moreover, before we launch an Indian piece we take care that nobody’s emotions are hurt and create a piece that is loved and liked by all. Moreover, whenever Lladro family (the brand Lladro is a family name and there are four members who are running it) is in India we organise our signature event. In fact, whichever product you buy that day, it can be personalised for you and the family member signs it for you as well. No doubt, luxury market for home is expanding in India as today luxury is not just restricted to rich individuals, but it’s also for the middle class. There is certainly a huge potential in that class.”

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Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

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CZARS FROM THE WEST...

Foreign banks making their presence felt in India is no news. They started doing that more than a century ago. Policy hurdles, however, have kept their ambitions at bay. But of late, they are managing to give nightmares to their desi counterparts...

They came, and they conquered. This has been the case of all invaders, be it Alexander the Great, Zahir-ud-din Muhammad Babar or for that matter the British East Indian Company, who had come from the west to this land of golden opportunities. But certainly, that’s not the case with the banking giants from the west, who thought that they can have a fair share of the abundant opportunities present in Indian banking arena. So far the journey has been a bumpy ride for them, considering the government protection to the domestic banks for long and denial of a level playing field. However, since liberalisation in the early 1990s, a few of them have managed to put up a show worth taking a note.

Bearing in mind their restricted operational freedom, here in our survey we have evaluated them separately from the domestic banks. Furthermore, as availability of data of the India operations of the foreign banks are a constraint, we have considered their financial performance for the financial year 2007-08. This also provides for an allowance to these banks’ India operations, which might have suffered from a spill over effect of the banks’ miseries during FY 2008-09 due to the financial meltdown in the west.

Talking about the foreign banks, which have succeeded in making a mark in India, there are two names which just can’t be ignored, Citibank and Standard Chartered Bank. While Citibank is way ahead of Standard Chartered Bank in terms of financial performance, the latter certainly has an edge over the global prodigy when it comes to the Indian consumers’ perception; may be it has something to do with a century and half presence of the bank in the country or the country’s nexus with the incorporation of the bank (Chartered Bank of India, Australia and China opened its branches in Bombay and Calcutta in1958 and later merged with Standard Bank of British South Africa to create Standard Chartered Bank). But going by the scale and operations, Citibank has certainly created a magic by surpassing not only Standard Chartered Bank, but also few other banks, which has been in India for around a century or more like HSBC Bank and ABN AMRO Bank. As per the survey, HSBC Bank India stands second among the foreign banks in India in terms of profitability, growth, strength and size and quality of earnings.

In the league of new entrants, it seems as if the one that is fast catching up with the veterans is Barclays Bank. One may consider that its growth looks big on account of its low base, but then one must not ignore the fact that earning the first million is the toughest task. Moreover, in terms of consumer perception this bank is comfortably ahead of its competitors like Deutsche Bank, Bank of America and BNP Paribas. But then, it’s just the beginning, not only for Barclays Bank, but also for all the foreign banks present in India. With the regulators gradually relaxing their restrictions, these foreign banks must get prepared to prove their worth rather than just blaming lack of a level playing field for everything.

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
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FLANKING AWAY TO GLORY

At a time when auto majors like Tata Motors have been painted in deep red, market leader Maruti Suzuki has been pulling all stops to move ahead SWIFTly

Did you know that the design for Maruti Suzuki’s bestseller Swift was initially rejected on grounds of being far too radical? “Even months after it was launched in 2005, Swift wasn’t able to generate desired volumes for us,” avers Shashank Srivastava, Chief General Manager-Marketing, Maruti Suzuki India. Even Maruti’s long standing dealers doubted the potential of this car. They perceived it as ‘made for tech-freaks’ initially.

Today, honchos at Suzuki must be thanking their stars that they stuck with their plans for nurturing the Swift at that time with a carefully selected team of ‘Swift Champions’ to push Swift sales. Not only has the car delivered Maruti from the bane of being known as a small car maker, but the model also cornered about 70% of the market share in the premium A2 segment, adding significantly to the car maker’s bottomline in FY09. “You may not be the first mover in a particular category but catch that place in the consumer mind, the race is half won,” says Srivastava, referring to the fact that even though Hyundai was the first to launch a ‘premium compact’ car in India (Getz), in popular perception Suzuki Swift wears that honour. The launch of Swift DZire in March last year ensured that Suzuki created more than a splash in the sedan segment too during the last fiscal.

But this is not just about Swift. Fact is that Maruti, which sells every second car in the country, has been driving smoothly for a long time now. The key strategy is to create new segments within segments and flank its own offerings. Market watchers believe that it is this strategy that helped the company to smooth sail even during October-December quarter last year when auto sales saw a steep fall. Sure, like other auto majors, the year on year domestic sales growth for Maruti has been minimal, but the auto maker has registered mind boggling net profits of Rs.12.1 billion. While the steep profits were partly helped by its exports that registered a growth of 32% in the last fiscal, the bulk of the credit for beating the slowdown blues goes to the growth generated from clutter breaking models like Swift DZire and A-star. “DZire has eaten on to the sales of SX4 but overall it has expanded our share in the A3 category,” adds Srivastava.

In fact, experts believe that the A-star can be the next iconic product for Maruti Suzuki as the car is successfully positioned as one for the cool young urban consumer. Apart from creating new segments, the company’s expanded reach in India’s hinterlands has also helped it to maintain its profitability. Going forward, Maruti expects the rural contribution to its total sales to go up from the present 11-12% to 19-20% in the current fiscal. And then there is the high level of consumer trust and reliability that has been working in brand Maruti Suzuki’s favour even in times of slowdown. Just one worry though. Maruti is continuing to ride high on models made on the Swift Platform (DZire and Ritz), which can surely upset the company’s apple cart when a more innovative competitor saunters in. For now, Srivastava is also predicting a robust FY10 for India’s auto czar!

Pawan Chabra

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2009

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

For More IIPM Info, Visit below mentioned IIPM articles.
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BSNL resurrects…

Mahindra holidays’ initial public offer (IPO) seems to have revived the moods of many. So much so that Bharat Sanchar Nigam Ltd. (BSNL) is once again planning to bring its $10 billion IPO to floor. BSNL had announced last year to come out with its IPO. However, BSNL’s ambitious plans were sidelined due to opposition from Left and worker and employee unions. The stock market meltdown also crashed BSNL’s hopes to go public. Following the victory of the UPA regime with an overwhelming majority has once again revived BSNL’s reveries as the state run telecom operator now hopes to get a nod from the newly formed government. And it is also hoping to negotiate with the employee unions to a good effect. As per Kuldeep Goyal, Chairman, BSNL, the company will start with the (employee) unions once it gets the green signal from the government. Sources close to developments suggest that the government is planning to sell 10% stake in BSNL to raise around $10 billion with a paid-up capital of Rs.50 billion. BSNL, which garnered revenues to the tune of Rs.450 billion in FY 2008-09, is preparing itself to step on the gas and go on a mega expansion spree. Goyal has confirmed that BSNL is not only looking for telecom licenses in African countries, but eyeing probable acquisition opportunities. Though BSNL already has cash balance of Rs.300 billion in its books for the expansion projects, materialisation of the IPO will definitely be very timely and help in raising funds for expansion. Also, with declining average revenue per user (ARPUs), BSNL is also contemplating to join hands with a strategic foreign partner. Not only will it improve the company’s valuations (pegged at $100 billion), but will also enahnce BSNL’s brand equity. BSNL today is a laggard in the burgeoning Indian telecom sphere and is in talks with foregin players like AT&T, who are waiting to enter the Indian market. BSNL, like any other PSU, has a conventional management with a traditional working style. Joining hands with a strategic foreign partner will change that perception and turn around its fortunes.

For more articles, Click on IIPM Article.

Source : IIPM Editorial, 2009

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

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