This service makes Cardinal Health more competitive, generates data about inventory flows that Cardinal Health uses to refine the service and develop new ones, and increases revenues for both itself and the hospitals it serves. Extending the supply chain can become an organic part of the growth of customer relationships. Such was the approach taken by Mansfield, Mass. based Helix Technology Corporation.
The company supplies vacuum technology used, for example, to create the environments needed by semiconductor manufacturers to make computer chips. To extend its value to customers, Helix has become an expert in semiconductor manufacturing processes and an important member of a major customer’s product development team. Helix is also developing ways to help manufacturers increase productivity of capital-intensive plants. This is a departure from the company’s vacuum technology business, but the genesis is the same: to develop creative solutions that extend the supply chain and push Helix ever closer to the heart of the customer’s business...
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Source :- IIPM Editorial, 2006
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