Thursday, April 08, 2010

LOOKING AHEAD...

Who says an old horse can’t learn new tricks? Godrej, the business house that has been around for over 112 years, is learning them fast... indeed, very fast!

Last year, when we first visited the sprawling 20,000 acre Godrej campus in Mumbai, it looked like a sylvan oasis of tranquility, untouched amidst the bustling madness of Mumbai. However, only few knew that behind this serenity lay a turbulent sea, where this 112-yearold business house was fighting a high tide of calculated metamorphosis.

In fact, it was in 2007 that Adi Godrej and his senior management team realised that the brand pedigree of Godrej was not enough to tackle aggressive rivals and newcomers. The top management of this $2.8 billion conglomerate knew that the time had come to drill into the collective psyche of the 23,000 strong Godrej ‘family’, that it requires change. The ubiquitous result was the corporate logo change in 2008, followed by a slew of other marketing and organisational changes that promised to take brand Godrej to a much wider, urban and younger audience. Nobody is saying whether the slowdown precipitated matters or whether the sweeping brand repositioning is Godrej’s way of preparing itself for the future? Chairman Adi Godrej told this magazine, “Our survey showed that the perception about Godrej products required change. They needed to be connected more with today’s young Indians.” Leading from the front is Tanya Dubash, the 30-year-old daughter of Adi Godrej and Director & President – Marketing at Godrej. Starting from 360-degree advertising to changes in HR strategies, she is using all tactics to bring about a change in the positioning of the brand Godrej. Not only Tanya, even the other three young members of the family (Nisa Godrej, Navroze Godrej & Pirojsha Godrej) are seriously lending a helping hand.

No doubt, with FMCG products contributing most to the group’s profit, Godrej has all reasons to re-structure these cash-cows to maintain a steady flow of revenues in the future. But here’s why market watchers point towards the slowdown as the big catalyst. Though FMCG might be recession proof, Godrej’s other ventures like durables, appliances and furniture, et al (target audience for which are young couples in metros), have perhaps been affected by the slowdown and surely require an image makeover. “We are creating a platform that will enable synergy in distribution and supply chain management for various business,” elaborates Kamal Nandi, VP, Sales & Marketing, Godrej Appliances. After all, the times, they say, are changing... even for the Godrej Group!

Angshuman Paul

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Source : IIPM Editorial, 2010.

An Initiative of IIPM, Malay Chaudhuri and Arindam chaudhuri (Renowned Management Guru and Economist).

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